Our policies, plans and strategies - Environmental health service standards
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The purpose of an inspection or visit initiated by the service is to check compliance with environmental health or licensing law. If an inspection service is delivered well, it can be helpful and practical in assisting you to comply with the law, without placing unnecessary burdens on you.
We work closely with a large number of businesses and we understand that the majority of businesses based in Leicestershire are honest, legitimate enterprises that operate within the law.
We are committed to working with compliant businesses to assure economic growth and to encourage non-compliant business to understand and meet regulatory requirements. Read business advice and information from the Leicester and Leicestershire Enterprise Parnership Business Gateway.
What you can expect of us
In all our dealings with members of the public and businesses you are entitled to expect our staff to:
Having your say - complaints, compliments and comments
If you feel that you have not received the standard of service you expect, you may contact us to make a complaint or discuss your concerns. You may want to let us know we are doing a good job. Read more information on how to make a complaint, compliment or comment.
When we deal with businesses, the Environmental Health service is delivered following the principles and objectives of the statutory Code of Practice for Regulators. Read the Regulators' code.
All of our enforcement activities are risk based and proportionate
Enforcement action will only be considered where it is appropriate and proportionate. All enforcement decisions will be made in accordance with our Regulatory Services enforcement policy.
Fees and charges