- This vacancy is: Permanent part time
- Salary: Grade 2 (£16,491 to £17,419 pa) pro rata
- Location: Market Harborough, Leicestershire
- Closing Date: Monday 30 October 2017
Hours: 3 week shift pattern – Monday to Friday (average of 18.33 hours per week)
Week 1 – Monday to Thursday 2:15pm – 8pm Friday 2:30pm – 7pm
Week 2 – Monday to Thursday 2:15pm – 8pm Friday 2:30pm – 7pm
Week 3 – Off
An exciting opportunity has arisen to work with Harborough District Council in The Symington Building. You will work alongside colleagues from the Council as well as visitors to the library, museum, shops and other partnership services based in the building. As the first point of contact for our customers and visitors, you will deliver a first class customer experience ensuring all enquiries are processed to the required performance standards and in a timely manner.
As an ambassador of The Symington Building, you will be responsible for receiving visitors, issuing names badges and announcing their arrival to colleagues. You will provide customers with accurate information about services available and direct them as required. You will manage the reception area, ensuring all information displayed is up to date, fully stocked and professional in appearance.
Utilising the Council’s software systems and internet site, you will make appointments for customers and manage emails received into the Concierge inbox, responding or redirecting as required within agreed timescales.
Your previous experience as a receptionist or similar front of house role will have provided you with the knowledge and understanding of what ‘excellent customer service’ looks like. You will be used to working in a busy environment, and have well developed interpersonal skills which will help you to deal professionally, diplomatically and empathetically with customers in a variety of situations.
You will have proven experience of working with computerised systems including diary management and email. Your attention to detail, the ability to learn quickly and your adaptable approach is essential. You will be keen to put forward your suggestions for changes or improvements to service delivery for the benefit of our customers, and you will have demonstrable experience of working in a large team environment.
The Concierge position operates on a three week rota basis, however flexibility will be required to allow for holiday and sickness cover.
Full training and a uniform will be provided.
People who are employed through an employment agency to carry out work at HDC may apply for internal vacancies.
All applicants should be aware that any employee, who is at threat of redundancy at the time of a position being advertised, will have priority status.
Interviews will be held on 15 November 2017.
The closing date for receipt of completed applications is 9am on Monday 30 October 2017.
Desirable criteria from the person specification may be used for sifting purposes.
Should you have any difficulties applying online please e-mail firstname.lastname@example.org or contact (01858) 821304/7. CVs will not be accepted. Please specify which post you are applying for on your application form.
Our preferred method of receipt of application is via the online application form.
Find out more about the benefits of working at Harborough District Council.
Disability confident employer
Harborough District Council is an equal opportunities employer.