Accessibility statement

The team behind this web site hope that whoever needs to use it, can do so easily. We have tried to make it as accessible as possible.

If you do have problems, or would like to make any suggestions to improve the site from an accessibility point of view, please get in touch with us. Talk to us about the problem and we will listen.

Readability

We have made every effort to ensure this web site is easily readable using 'plain english'. In addition, we have ensured that the design of this web site is not an obstacle to its usability and readability.

The 'Text Only' option provides a plain text alternative to every page on this web site. In addition, we have minimised the use of Javascript to almost zero, to ensure that all browsing media and devices are able to access the information on this site with ease.

The site is also designed to be easily printable - providing a simple, text based output onto paper.

Access Keys

Access keys are a navigation device enabling you to get around the main web site using your keyboard. They can be used to jump to different sections of content across the main site (not microsites).

More in depth information about access keys can be found at W3C Accessibility Guidelines.

Available Access Keys

S - skip to content

N - Skip to main navigation

1 - Homepage

2 - Whats new

3 - Site map

4 - Search facility

5 - Frequently asked questions

6 - A to Z of services

7 - Complaints procedure (Contacting the Council page)

8 - Disclaimer

9 - Feedback facility

0 - Access key details (this page)

How to use Access Keys

Internet Explorer 5+ (PC)

Hold down the ALT key, press the number or letter of the access key, release both keys then press ENTER

Internet Explorer 4 (PC)

Hold down the ALT key and press the number or letter of the access key

Internet Explorer 5+ (Mac)

Hold down the CTRL key and press the number or letter of the access key

Internet Explorer 4.5 (Mac)

Access keys are not supported

Netscape 6 and earlier (PC and Mac)

Not supported

Netscape 7 (PC)

Hold down the ALT key and press the number or letter of the access key

Mozilla (PC)

Hold down the ALT key and press the number or letter of the access key

Mozilla (Mac)

Hold down the CTRL key and press the number or letter of the access key

Safari and Omniweb (Mac)

Hold down the CTRL key and press the number or letter of the access key

The technical nature of this website

For information of eGif Compliance and the technical nature of this web site.

Access for visually impaired visitors to our website

If you are visually impaired you can get some software from Adobe to help you to read Adobe Acrobat documents (PDFs). The free software can be downloaded from the Adobe web site.

Once the software is installed, you need to turn off your web browser integration. To do this open Acrobat Reader, go to file > preferences > general and turn off the web browser integration.

Once you have done this, when you download a pdf file all you have to do is go to view > Acrobat access choices click on access view only, or as a shortcut, use ctrl 4.

The text in the PDF will be changed into a format your software can read.

Browse Aloud

BrowseAloud will read websites out to you as you move the cursor over the words and highlight words as they are read out. BrowseAloud helps people who have literacy problems, dyslexia and where English is not a first language, to listen to our website. More information is available, as well as the software you'll need to download on the BrowseAloud web site.