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2018/19 bin calendars now available

Bin collection calendars for 2018/19 are now available at https://www.harborough.gov.uk/bincalendars or by clicking the button below:

2018/19 bin calendars

Online forms: Report a missed bin collection

This form has 3 pages

Before reporting a missed bin

We will only collect missed bins that are reported within 7 days of the collection date.

We will only empty green garden waste bins from households that have opted-in to the garden waste collection service. 

The lifts on our vehicles are limited and we will not lift any bin over 100kg . We will not return to collect bins over this weight and you will be have to remove some of the waste before putting the bin out on the next scheduled collection day.

Before reporting a missed bin collection please check that:

  1. It is the correct day for the collection of the bin you have put out; find out what day your bin is collected
  2. Your bin was presented at the roadside by 7am (unless you have an assisted collection service) - any missed collections due to residents not presenting the bin correctly will be collected on the next scheduled collection day (our bin lorries are fitted with technology that records if properties' bins are correctly presented at the kerbside during the collection period from 7am on the day of collection)
  3. A sticker has not been placed on your bin explaining why it was not collected
  4. Your collection is not being carried out later than the time it is usually carried out: our bin collection teams may just be slightly later than usual in collecting your bins; if your bin is not collected by 5pm on the day of collection please report this (there is no fixed time for collections and times can change on a weekly basis; it is helpful to check if your neighbours bins have been collected before reporting a missed bin)

A bin that has been reported as 'missed' on the usual day of collection will be collected within 2 working days (working week Monday to Friday). 

How we will use your information

Your information will be used so that we can provide the services to you through our Contractor.

Under Article 6(1) (e) of the General Data Protection Regulations, we are permitted to use data for our tasks; data Protection law describes this legal basis for handling your information. 

It will be used by Harborough District Council and our partners to deliver and improve services and fulfil our statutory duties. 

We will not disclose any personal information to any other third parties unless required or allowed to do so by law.

For further information on how your information is used, how we maintain the security of your information , and your rights to access information we hold about you, please contact: Harborough District Council, The Symington Building, Adam & Eve St, Market Harborough LE16 7AG or FOI@harborough.gov.uk or complaints@harborough.gov.uk