Online forms: Make a Complaint

Make a complaint about Harborough District Council if you are not happy with the following:

  • Our standard of services
  • Our failure to do something that we had agreed to do
  • The way you have been treated   

You may want to make a comment, suggestion or compliment instead.

Registering to complete the form

By registering with our website you can save sections of this form and complete it at a later date. If you are not signed in when completing this form you will have approximately 10 minutes to complete the form - for your security, if the page is not saved after this time you may lose the information you have entered.

Once you have logged in to the site, every time you select 'Next' and move on to the following question your previous answers will be saved; you can go back and change your answers later if you wish.

How we will use your information

Your information will be used so that we can administer and respond to your complaint under our complaints procedure. Under Article 6(1) (e) of the General Data Protection Regulations, we are permitted to use data for our tasks; data protection law describes this legal basis for handling your information.  

It will be used by Harborough District Council in order to process and respond to your complaint only. It may be necessary to share some details with other Council departments and partners in order to respond fully to your complaint. We will not disclose any personal information to any other third parties without your consent unless required or allowed to do so by law.

For further information on how your information is used and your rights to access information we hold about you, please contact: Harborough District Council, The Symington Building, Adam & Eve St, Market Harborough LE16 7AG or FOI@harborough.gov.uk or complaints@harborough.gov.uk