Garden Waste Collection Service

Garden Waste Direct Debit Frequently-Asked Questions

Direct Debit payments are safer and more reliable for the customer. They will ensure that you receive your garden waste sticker on time and subsequent years' payments will be taken automatically. You will not need to do anything.

You can set up Direct Debits via the internet. The instructions will then be forwarded securely onto your bank, authorising them to allow payments to be collected from your account as due. You will be required to create a user account, which you can then use to access the system.

No - other than making sure you have sufficient funds in your account when the payment is due. (It is a good idea to check your bank statement regularly to ensure that all your Direct Debits are going out as shown on your advance notice).

It will be taken on the 1st of the month following signup. If this fails, a further attempt will be made after ten calendar days. For any subscriptions requested after that date, the direct debit will be taken on the 1st of the following month.

You will need to contact your bank to do this. The Council cannot cancel Direct Debits on your behalf.

This is covered by the dormancy period rule. All banks hold details of Direct Debit Instructions on file for a minimum period of 13 months from lodgement of the Direct Debit Instruction, in the event of no collections, or from the date of the last payment. After the dormancy period has passed, the bank will remove details of the Instruction from their system. Before claiming further Direct Debit payments, the organisation must obtain a new Direct Debit Instruction or your authority to continue collecting. If this is not done, your Direct Debit payment may be returned by your bank.

The bank or building society that holds your account is responsible for all aspects of the running of that account and are answerable for all payments, including those made by Direct Debit.

This is to ensure that the Direct Debit can be taken on time and the sticker issued out to you. As we have a large number of customers, this gives sufficient time to process your transaction.

If you subscribe between the 8th January and 14th February then it will arrive before your first collection in April. If you subscribe out of these dates we cannot guarantee your sticker will be received before April 1st.

Yes - this is advised, to avoid lost stickers. Please place your sticker on the back of the body of the bin, below the handles. On collection day, place the bin with the handles facing the road. Please keep your current sticker on the bin until the last collections in March.