Information about council services

We are working hard to protect our staff and residents in Harborough District. Our priorities are supporting our most vulnerable residents and maintaining our essential services.

We will need to make changes to some of our services and postpone some meetings and events and will be updating this page regularly.

We thank you for your understanding at this time.

 

Coronavirus and Council Tax Support  

In light of the current situation with the Coronavirus outbreak, the Government has recognised that some individuals may struggle to meet their council tax instalments and have provided Councils with a grant to support those working age customers who are in receipt of council tax support.

Due to this Government grant, council tax liability will be reduced by a maximum payment of £150.00 (if your bill is less than £150 your liability will be reduced to nil). This payment will automatically be allocated to your Council Tax bill provided you are in receipt of council tax support and are of working age.

 

Customer services

The public are able to make appointments to visit the Customer Services team, located in The Symington Building in Adam and Eve Street, Market Harborough, by calling 01858 828282 or by booking online at www.harborough.gov.uk/f2fappointment

Customers will be triaged to establish the nature of their enquiry and if they are able to access the service from home, online, or by telephone, they will be asked to do so. 

Appointments will be only be offered to those who have no other means of undertaking their transaction with the Council. Payments for services will not be taken through the appointment service. 

Appointments will be offered on Mondays and Wednesdays only between 10am and 12noon and between 1pm and 4pm.  There will be no internal seated waiting area for customers and, to limit access to the building, only one customer per enquiry will be allowed unless the customer is vulnerable or exceptional circumstances apply.

Only customers with a pre-booked appointment will be able to see a customer services advisor – our walk-in service is not available.  Once entering the Customer Services area people will be required to follow the signage and support the 2m social distancing.  A hand sanitising station will be available on entering the building which customers will be required to use.

People who visit the Council to see a customer services advisor without an appointment will be asked to contact the Council as noted above and make an appointment.

The public access computers are not in use and there are no toilets available for use by members of the public. This is to ensure that the number of people in the building is always kept to a minimum.

Customer Service Advisors have been supplied with the relevant PPE including face coverings, gloves and hand sanitiser for their personal use, and our customer services desks have been fitted with plastic screening. We will also be carrying out cleaning on a regular basis to help reduce the risk of infecting others.

 

Parking charges

Car parking charges apply at all Council-run car parks in the Harborough district. You do not have to enter your registration numberat pay and display machines.

 

Play areas and skate parks open

All Harborough District Council-owned play areas and skate parks are open - with site guidance and social distancing signage installed.

Residents are urged to use the play areas responsibly, by observing the site guidance, including social distancing and good hygiene (eg. using personal hand sanitisers).

Sites will also be patrolled to ensure they are being used correctly.

  • Parks and open spaces remain open.
  • Tennis courts are open but site rules on council owned sites must be observed.
  • Bowls is open but site rules must be observed.

 

Leisure

Everyone Active leisure centres in Market Harborough and Lutterworth are open.

 

Harborough Market

Harborough Indoor Market is open.

In line with Government guidance, social distancing measures have been implemented including:

  • a one-way system with controlled admittance via St Mary’s Place 
  • sanitiser stations at the entrance 
  • clear 2m floor markings 
  • a reduced layout

Opening hours have been adjusted to 8am to 3pm for the Food Hall and 9am to 3pm for the General Hall, to allow for the staggered arrival of traders.

 

Harborough Farmers Market 

The Farmers Market will take place monthly on the first Thursday of each month on The Square in Market Harborough from 9am to 3pm.

The market has restarted with new safety measures in place.

Social distancing measures have been introduced, which includes fencing of the Square to create a one-in, one-out queuing system at entry, a revised layout and hand sanitiser stations in place.

Sit down seating will not be available, and shoppers will be asked not to touch produce without buying and are encouraged to pay by card.

 

Public toilets

Public toilets are available at the Commons car park in Market Harborough. Opening times will be between 8:30am – 5:30pm, Monday to Sunday. Soap/water is provided inside for handwashing.

Public toilets at Little Bowden Recreation Ground and Welland Park are also open.

 

Leicestershire County Council - coronavirus updates

 

Town / Parish Councils