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Lifeline News

Published: Wednesday, 12th July 2023

Find all our latest updates and news right here.

Digital Upgrade

In our last Newsletter we informed you about some of the changes that are on the horizon for the telecommunications industry. As part of our digital upgrade schedule we have commenced installing the new generation IP units for our clients. This is a phased operation and as we work our way through each of our service areas, we will be contacting you to arrange installation of this new equipment.

We are looking at completing this over the next few years. During this time, your existing equipment will continue to work, and be maintained by us, ensuring that none of you will be without Lifeline support at any time.

Information RequestSigning of a document.

Occasionally Harborough District Council’s finance team are required to contact you to discuss elements of your account.

If you feel you would like a member of your family or a trusted friend to deal with these matters on your behalf then you will be required to complete the Permission to Discuss Form and return it to us. If you already have a registered Power of Attorney, we also require a copy of this document.


First Contact PlusFirst Contact Plus Logo

We have been working with First Contact Plus more closely this year; They offer access to several services which can be of benefit to many of our clients.

First Contact Plus offer help and support with:

  • Improving health
  • Falls prevention
  • Independent living
  • Families & relationships
  • Money & benefits
  • Your home
  • Work & volunteering

You can self-refer to First Contact Plus via their website: or by emailing . If you do not have internet connectivity you can use your Lifeline to contact us and we will make the referral on your behalf.


Are you a member of a community group or organisation?

If you belong to a group or organisation, would you be interested in a presentation about our service? If so, please let us know by calling us on 01858 464499 or emailing and we can arrange for one of our team to attend a meeting to demonstrate and talk about our service.