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Comments, compliments and complaints

Let us know if you have had a good or bad experience of our services, or if you have a comment about our services.

Make a comment, compliment or suggestion

You can make a comment, compliment or suggestion about our service.

Make a complaint

Make a complaint if you are not happy with any of the following:

  • Our standards of service
  • Our failure to do something that we had agreed to do
  • The way you have been treated

You should first take the matter up with the team that provide the service. Let them know what you would like to be done to put things right. The staff will try their best to resolve the problem. If you have not had contact with s specific team at the council or do not know who to contact please complete our complaint form.

Formal complaints

If you are still unhappy 5 working days after you have made a complaint to the team that have provided the service then you can request that your complaint becomes a formal complaint.

Our Information and Complaints Officer deals with all formal complaints. If you contact our officer you will receive a written response within a period of 20 working days. After receiving this response, if you are still not satisfied you can ask that your complaint is reviewed by a more senior manager - this will usually be a director and you will receive a written response within a further 20 working day period.

Read our Corporate complaints procedure (PDF, 328KB).

Complaining to the Local Government Ombudsman

You can make a complaint about a council service to the Local Government Ombudsman.

However, in most cases, we must have had a chance to resolve the complaint before they will consider it.  You will usually need to complete all of the stages of our complaints process before they we will look at your complaint