Accessibility statement

Our aim

We are constantly working to ensure that our website is as accessible and user friendly as possible. If you experience a difficulty using our website, or would like to make any suggestions to improve the website from an accessibility perspective, please get in touch with us.

Contact details

In order to make suggestions, comments or to let us know about any difficulties you have experienced with our website, please contact our Communications team:

Alternatively, you can provide us with feedback online

Information in different formats, translation and interpretation

We can provide an interpretation and translation service (both written and spoken) for people whose first language is not English. This can be for one-to-one interviews, meetings, or the translation of official papers and information.

For people with visual or hearing impairments we can provide information on audio tape or compact disc, in Braille or large print, or arrange for sign language translation.

We can provide you with a text document which has less than 1,200 words in a different format within 5 working days. We can provide you with a text document which has more than 1,200 words in a different format within 10 working days.

Make a request for documents in a different format, translation or interpretation services.

We have a dedicated phone line (called Language Line) for people to make interpreted telephone enquiries. Read a list of languages supported by Language Line.

Website content

We have made every effort to ensure this website is easy to read, with content written in plain English.  If you find some content of the website difficult to understand please let us know by using our online feedback form.

Adobe Acrobat PDF documents

Many documents and reports on our site are published in PDF (Portable Document Format), and sometimes in Microsoft Word. Users with visual impairments may find it useful to use services which improve the accessibility of Acrobat documents. Visit Adobe accessibility for more information.

If you have difficulty viewing one of our documents, please contact us so that we can provide the information in an alternative format.

Making pages easier to view

You can change the web page settings such as font size and colour

Accessibility issues

Some of our online services, such as viewing planning applications and making a payment, are provided by a third party so may not be accessible as defined by current guidelines. If you have a difficulty using any service on our website, please contact us.

Useful Guidance

AbilityNet provides guidance about how to: