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Planning for emergencies

We make plans to help the emergency services if an emergency situation creates problems that they need support with.

Our emergency plan outlines our role in an emergency situation, and sets out the information, procedures to ensure an effective, flexible and timely response to an emergency. We have a team of staff trained to assist in these circumstances. Our emergency plan is not available for the public to read as it contains people's private contact details.

We are part of the Leicester, Leicestershire & Rutland Local Resilience Forum and have helped create a series of contingency plans and guides covering the main identified threats to the area.

Read guidance on emergency planning and how you can prepare for emergencies.

Read a Government guide to the responsibilities of organisations in emergency situations


Leicestershire County Council is responsible for keeping roads free of floods, and providing run-off for the water.

Contact Highways Customer Service Centre 0116 305 0001 or via Leicestershire County Council website or email to report:

  • Flooding by water from a highway
  • Blocked drains, gullies in roads, or pavements

Contact either Anglian Water on 08457 145 145 or Severn Trent on 0800 783 4444 (depending on area) both open (24 hour service)  to report:

  • Foul water sewer that is blocked or overflowing

Contact the Environment Agency floodline on 0845 988 1188 (24 hour service) or type talk 0845 602 6340 to report:

  • River or water course issues
  • Concerns on river blockages etc

We have little direct responsibility in relation to flooding but in an emergency we work with the emergency services to help co-ordinate the response.

Read the Market Harborough town centre flooding report 2014.


We may be able to supply sandbags to properties that are in danger of flooding. We have decided to provide sandbags as an emergency response to flooding, although we are not obliged to. A supply of sandbags is available from the car park in Mill Hill Road, Market Harborough. Please limit the number of sandbags you take to 6 per person.

Residents wishing to have sandbags prior to any event should get them from local builder's merchants. Elderly or disabled people who wish to have sandbags in advance should contact the council by emailing

During emergencies, sandbags will be provided to elderly disabled persons before other members of the public. Due to demand it will not be possible to deliver to everybody; therefore it is better for sandbags or other defences to be obtained before an event.

Sandbags are not the most effective way to prevent water entering premises; other products provide far more effective forms of defence. View information on sandbag alternatives.

Flood and weather warnings 

Flood warnings, advice and guidance is available on the Environment Agency website

Flood warnings - enter your postcode for local alerts

Check if you're at risk of flooding and live river depths

Register for the Environment Agency's Floodline Warnings Direct - a free service that provides flood warnings direct to you by telephone, mobile, email, SMS text message, fax or pager - call Floodline on 0845 988 1188.

View severe weather warnings from the MET office.

Weather warnings

Weather warnings generated by the Met Office Weather Widget

Guidance on preparing and dealing with floods

Volunteer as a flood warden in your community

Volunteer as a community flood warden to provide a vital role in assisting and protecting people and their homes from the impact of flooding, email

Weather conditions

See the latest weather warnings

Get advice on preparing for winter and keeping warm during cold months.

Read information on driving during winter months.

Gas leak

If you smell gas or are worried about gas safety contact Network Grid on 0800 111 999

Chemical accidents, toxic fumes and smoke

If there is an incident involving chemical or toxic fumes or smoke you should:

  • Stay indoors until you are advised to leave by the emergency services
  • Close all doors and windows and block obvious vents
  • Tune in to local media for local announcements
  • Switch off air conditioning, ventilation units and fans
  • Extinguish all naked flames
  • You may need to be evacuated - get an overnight bag ready

Business continuity planning

Read a guide to business continuity planning