First Contact - Leicestershire

First Contact - Leicestershire Scheme

Logo for First Contact initiative

This scheme is designed to help any person over the age of 60 who resides within the Harborough District.

The intention is that the First Contact scheme will apply across the County of Leicsetershire. First Contact is a partnership of different agencies whereby referrals are made by Front Line Staff, and the information is passed onto the relevant partner to process.

There are a number a participating partners who have signed up and some of these are shown below:

Age Concern, Citizens Advice Bureaux, Leicestershire Constabulary. Leicestershire Fire & Rescue Services. Lifeline. Harborough District Council. Royal British Legion. Victim Support

There are however, other organisations, which are not included above.

If a member of Front Line Staff from any of the participating authorities visits a Customers home, they will complete a simple checklist form having first obtained permission. The Checklist has 12 very simple questions which helps the Visiting Officer establish if any of the participating Agencies can provide additional help to the Customer.

The completed form is signed and faxed to Victim Support in Leicester, who are currently responsible for data entry, collating the information and advising the appropriate partner Agency of actions that need to be taken.

The idea of "signposting" different services is to help the elderly person get the help they need and only requires one initial visit.

The partner Agency will contact the Customer within 21 days and a further visit will be arranged if a service is to be provided.

The relevant forms relating to the First Contact Scheme can be downloaded in Adobe format. However this is not a Self Referral Scheme and the completed Checklist needs to be submitted through an appropriate partner.