We are receiving a large number of emails and telephone enquiries. In the first instance please login to or register for MyServices which will give you online access to your Council Tax, Benefits and Business Rates Accounts. Most changes to demand notices can be seen immediately online, whereas the issue of paper bills may be delayed depending on staff resources and mail availability.
We will prosecute benefit cheats and recover overpaid benefit.
People commit benefit fraud in different ways, including:
- Working and claiming benefits
- Non-disclosure of property, capital or income
- Non-disclosure of partner
- Non-declaration of non-dependents or sub-tenants
- False tenancies
- Landlord fraud
- Failing to declare a change of address
- Fictitious tenancies
You can report fraud in several ways :
Online - complete the Department for Work & Pensions online form here
Telephone - 0800 854440 this is the National Benefit Fraud hotline, open Monday to Friday 8am to 6pm
By post -NBFH PO Box 224 Preston PR1 1GP
The more information we have, the better the chance of a successful investigation, so please give as much detail as possible, no matter how trivial you may think it is.
Avoid benefit fraud
Ensure your claim form is fully completed and gives accurate information about yourself and anyone else named on the form, even if someone else fills it in for you.
When we write to you about your claim, you must read and make sure you understand the letter, check all the details are correct and tell us straight away if anything is wrong.
It is your responsibility to report any changes in your circumstances to us straight away.
You should not assume that other organisations, such as the Department for Work and Pensions, will let us know on your behalf.
If you are not sure if something will affect your claim please contact us
If you do not report a change, it can be an offence to continue to receive Benefit payments that you are not entitled to.
We work closely with investigators at the Department for Works and Pensions and use many legal powers to help us check whether or not fraud has been committed.
We can investigate in many ways, including :
- we electronically match our records with data held by other organisations
- we have the power to carry out surveillance on suspected fraudsters - to check where someone may be living or if they are working
- if we have evidence to show fraud may have been committed, we'll carry out interviews under caution, on tape and in accordance with the Police and Criminal Evidence Act
If fraud has been committed
If it is found that a fraud has been committed the person will have to pay back the money they should not have had and the following may also happen :
- They are taken to court for prosecution, which may lead to a prison sentence
- They are asked to pay an Administration Penalty instead of being taken to court - this will be in addition to the amount of overpayment they have to pay back
- They receive a Local Authority Caution - this is given in less serious cases, instead of a prosecution, when someone admits to the fraud and shows regret for their action
- Their benefit is stopped or reduced