Contact Us

Opening times and emergency out of hours

We are currently experiencing a high volume of calls. Please use the General Enquiries form in the first instance. 

Opening times

Our Customer Contact Centre is open on:

  • Monday, Tuesday, Thursday, Friday from 8.45am to 5.00pm 
  • Wednesday from 9:30am to 5.00pm
  • The offices will be closed on Bank Holidays 

Emergency out of hours

Contact number outside office hours is 01858 828282 

  • after the announcement it will ask you to hold-on the call and
    you will be automatically transferred to our out of hours service.


Unfortunately, anyone dropping-in to the council offices without an appointment will not be seen, unless they need urgent help or support, such as homelessness, facing eviction etc.