My Services FAQs

I can't log into my account, what do I do?

First of all ensure you're using the link provided and click Sign In / Register:-

https://hdc-eservices.hinckley-bosworth.gov.uk/publicaccesslive/selfservice/dashboard.htm

Other sections of the Harborough District Council website also use usernames and passwords but these are for separate services so this can very occasionally lead to messages that you can't log in or are locked out if you use a username or password associated with a service other than for revenues & benefits. Revenues & benefits relates to council tax, benefits or business rates (which is officially known as non-domestic rates).

If you are having problems, using the above link will ensure you are definitely on the right page.

If you're still having problems click 'I forgot my password' with your username entered in the username box. Your username is normally your email address.

If you have a registered revenues & benefits online account with that username an email will be sent to you.

 

I’ve clicked the 'I forgot my password' but I haven't had an email, what can I do?

Check your email spam inbox in case the email has wrongly been directed there.

Also make sure your email address is correct. If it doesn’t match our records no email will be sent and we won’t be able to email you.

We also won't email you if you don’t have an account linked to the email address entered.

 

I can’t view my letter, what do I do?

You will need to add your creditor reference number to your online revenues & benefits account if you haven't already.

After signing in (use the above link for convenience) scroll down and click (under 'Landlord') 'View your tenant's details online'.

On the next page click the tab 'My accounts'. Then either of the 'Add Service' buttons.

You then need to ensure 'Landlords Online' is selected and click 'Continue'.

Enter your 'Your Creditor Ref' in the Landlord Creditor Reference Number box and once again, press 'Continue'.

You then have two choices.

If you click 'Continue' you’ll be asked a series of security questions and if you answer enough of them correctly your creditor reference number will be added to your account.

Alternatively, you can click 'I have been sent a PIN letter' this will probably be quicker if you’ve got a pin letter to hand that we've sent you.

If you are unsuccessful with the security questions you can select 'I would like to be sent a PIN letter' and 'Continue'. We will then send a pin letter through the post.

Once your creditor reference number has been added to your online account you then have the option to go paperless or back to 'My accounts'.

 

I've added my creditor reference number to my revenues & benefits online account but I still can’t see my letter, what do I do?

After signing in (use the above link for convenience) scroll down to, underneath 'Landlord', 'View your tenant's details online' and click on it.

Click on the 'Correspondence' tab.

(If nothing appears below try changing the dropdown box from 'Issued within the last month' to 'All issued')

Scroll down to the letter you wish to view and click, to its right, 'View' (which is in the Action column).

Your letter will then be downloaded. Depending on your browser and your settings, it will either appear right away or you might need to click on a download icon.

 

I've added my creditor reference number to my revenues & benefits online account but I still can’t see my payments, what do I do?

After signing in (use the above link for convenience) scroll down to, underneath 'Landlord', 'View your tenant's details online' and click on it.

Click on the 'Payments' tab.

(If nothing appears below try changing the dropdown box from 'Issued within the last month' to 'All issued')

Scroll down to the payment you wish to view and click the number in the Payment column.

You will then see details of that payment.

 

I'm still having problems viewing my letter or payments, what can I do?

Although the revenues & benefits My services website is designed to run on various devices and browsers, with various settings, it might be worthwhile signing in on another device or on another browser. Sometimes this can be useful to try if you're still having problems.