Ukrainian refugees and UK hosts

Help and support

Barnardo’s free helpline to support Ukrainian families

The conflict in Ukraine have caused families to forcibly leave their homes, in search of safety, with many arriving in the UK.

In response to this, following discussion with the Association of Ukrainians in Great Britain, Barnardo’s has set up the Ukrainian Support Helpline to provide a holistic support service. The helpline is available to anyone fleeing the conflict in Ukraine.

Barnardo’s free helpline (0800 148 8586) is staffed by English, Ukrainian and Russian speakers, to offer support to children and families arriving in the UK from Ukraine.

The helpline is open Monday – Friday (10:00am – 8:00pm) and Saturday (10:00am – 3:00pm). Callers will be able to get help and advice on a range of topics.

A dedicated email address - - and webpage have also been set up for those assisting with the Ukraine response.

More information is on the Barnardo’s website.


Trauma awareness for host families

This event is for Ukrainian host families living in the Leicester, Leicestershire, and Rutland area only.

This training will assist hosts in understanding the trauma of war and the effect it can have on the brain. This workshop will be delivered on Zoom over 2 hrs, which will be split into a 1.5 hour webinar style workshop and a 30 minute opportunity for any questions and answers.

This event is being provided by the Violence Reduction Network (VRN) in partnership with Barnardo's.

Dates are as follows:

19 July 2022 - 10am-12pm

25 July 2022 - 2-4pm

For more information and to book a place visit this Eventbrite page.


Home-Start South Leicestershire

Home-Start South Leicestershire is a volunteer organisation that helps families with young children, especially children under the age of five, who are facing difficulties.

Being a parent can be lonely, frustrating and overwhelming. Everyone needs help sometimes. Our team of qualified staff and volunteers has parenting experience. We understand the need for friendship, advice and practical support, especially when your children are young.

How to get help

If you want to know more, contact us to see if we can help.

Home-Start South Leicestershire

121 Coventry Road

Harborough Market


LE16 9BY

Tel: 01858 467982



Ukraine: sight loss support

A number of sight loss charities including Royal National Institute of Blind People and Guide Dogs have come together to offer free advice, support and assistance (including free equipment such as canes and other mobility items) to Ukrainian refugees in the UK. Support can be accessed by calling the sight loss advice helpline on 0303 123 9999 8am-8pm on weekdays and 9.00am-1.00pm on Saturdays. An interpretation service is also available for anyone who needs it.  


Online resources

Welcome guide for Ukrainians arriving in the UK (link to PDF on external government website)

How the NHS works – Ukrainian – (link to Doctors of the World website. Please click on the first icon on the linked page)

How the NHS works – Russian – (link to Doctors of the World website. Please click on the first icon on the linked page)

Help for Ukrainian Nationals - Information and support for people from Ukraine, including the family migration visa and the Ukrainian family scheme, and wellbeing resources (link to British Red Cross website)

Factsheet (link to external government website. Translations available via buttons in top right of page)