Comments, compliments and complaints

Let us know if you have had a good or bad experience of our services, or if you have a comment about our services.

Make a comment, compliment or suggestion

You can make a comment, compliment or suggestion about our service.

Make a complaint

Make a complaint if you are not happy with any of the following:

  • Our standards of service
  • Our failure to do something that we had agreed to do
  • The way you have been treated

You should first take the matter up with the team that provide the service. Let them know what you would like to be done to put things right. The staff will try their best to resolve the problem. If you have not had contact with a specific team at the council or do not know who to contact please complete our complaint form.

Making a Formal Complaint

If you’re still unhappy with the response you’ve received from the service team after 5 working days, you can escalate your concern by requesting that it be treated as a formal complaint.

Stage 1 – Formal Complaint

All formal complaints are managed by our Information and Complaints Officer.
To begin the process, please email complaints@harborough.gov.uk.

Once received, your complaint will be formally logged and passed to the relevant service manager, who will aim to respond in writing within 20 working days.

Stage 2 – Complaint Review

If you’re not satisfied with the outcome of Stage 1, you can request a further review. Your complaint will then be escalated to a senior manager, usually at Director level, or above where the circumstances dictate that this is appropriate.

We aim to provide a full written response within a further 20 working days.

Read our Corporate complaints procedure

Members code of conduct

If you'd like to submit a complaint against a Member alleging that they have breached the "Members code of conduct", please download and fill out the Word form below:

Complaining to the Local Government Ombudsman

You can make a complaint about a council service to the Local Government Ombudsman.

However, in most cases, we must have had a chance to resolve the complaint before they will consider it.  You will usually need to complete all of the stages of our complaints process before they we will look at your complaint.

Privacy Notice:

The information you provide when submitting a complaint will be used solely to investigate and monitor your complaint. Details may be shared internally with relevant teams, but only as necessary to inform any response. We will not share your information externally without your consent unless legally required to do so. For more on how we handle your data and your rights, please see our full privacy notice or contact FOI@harborough.gov.uk.