Housing - How to make a complaint

If you live in a Housing Association property, you must follow your Housing Association's complaints procedure in the first instance. Should you then not feel satisfied at the response from your Housing Association, you do have the option of contacting the Housing Ombudsman. You can find more information here.

If you have a repair or maintenance issue with your rented accommodation (private/social rented properties) that might affect the safety or health of the occupiers, you should in the first instance ask your landlord or letting agent for their help. If this does not resolve your problem then you can e-mail environment@harborough.gov.uk, please include –

• Photographs of the damp and mould where you can (if applicable)
• Photographs of the disrepair in the property. 
• Provide as much information such as how long the issue has been going on for and what action the landlord has taken.