Our social media accounts
We manage a number of social media accounts:
- Harborough District Council on Twitter
- Community Safety on Twitter
- Harborough District Council Parish Liaison
Linked In account:
All of our accounts are used to provide information about the services we provide. At times, when relevant and in the interests of our followers, we also promote events, information and services provided by other public authorities and charities.
If we ‘like’, ‘follow’ or ‘share’ other organisations social media accounts or posts this is not an endorsement of that organisation.
Our social media sites are managed by our staff and are monitored between 9am and 5pm.
In all communications we must be politically neutral. Our social media accounts are not political and we cannot respond to direct political issues.
If you are concerned about anything posted on one of our accounts please email email@example.com
Contacting us via social media
We encourage people to like, share and post appropriate comments on our social media accounts.
Wherever possible we reply to comments received via social media, but for issues with specific services we do encourage you to contact the relevant council teams directly to make sure your comments and requests get to the right people as quickly as possible. In particular, we would advise that you do not use our social media accounts for the following:
- General questions or queries – contact our customer services team
- Report service issues – contact our teams directly using our website forms
- Media enquiries - email firstname.lastname@example.org
- Freedom of information requests - use our website forms
- Compliments or complaints - use our website forms
Standards of conduct and acceptable use
We’ll try to help you or direct you to people who can wherever possible. But, we won’t tolerate any form of abuse (this is not limited to but includes racism, sexism, bad language, and any kind of threat – this will result in us blocking you).
We follow the guidelines provided by the social networks we use. We also reserve the right to remove any contributions or block accounts to our social media sites that break the following guidelines:
- Be civil, tasteful and relevant
- Do not post messages that are unlawful, prejudicial to court proceedings, abusive, harassing, defamatory, abusive, threatening, harmful, libellous, obscene, profane, sexually oriented or racially offensive
- Do not swear
- Do not make offensive remarks about someone else
- Do not post content copied from elsewhere, for which you do not own the copyright
- Do not post the same message, or very similar messages, more than once (also called "spamming")
- Do not publicise your, or anyone else's, personal information, such as contact details
- Do not advertise products or services
- Do not impersonate someone else