We are receiving a large number of emails and telephone enquiries. In the first instance please login to or register for MyServices which will give you online access to your Council Tax, Benefits and Business Rates Accounts. Most changes to demand notices can be seen immediately online, whereas the issue of paper bills may be delayed depending on staff resources and mail availability.
Universal Credit is a benefit for working age people that replaces a number of existing benefits, including Housing Benefit / Local Housing Allowance.
It is a monthly payment to help with basic living expenses and housing costs if you are on a low income or out of work.
Find out more about Universal Credit
Mixed age couples
A mixed age couple is where one of you is above State Pension age and the other is below it.
If you are in a mixed age couple and have been in receipt of Pension Credit and / or pension age Housing Benefit since on or before 14 May 2019, you will stay on those benefits as long as your circumstances remain the same and there is no break in your claim.
If you have a break in your claim or your circumstances change, you may need to make a claim for Universal Credit instead.
For Council Tax Support claims, you will be classed as a pension age couple if only one of you is State Pension age
Claim Universal Credit
If you claim Universal Credit your rent costs will be included as part of your claim, so you will not need to claim Housing Benefit separately.
However if you :
- Live in supported accommodation
- Have been placed in temporary accommodation by the Council
then this does not apply and you will need to make a claim for Housing Benefit.
If you receive Universal Credit you do need to make a separate claim for assistance with your Council Tax.
More information about Council Tax Support and an online claim form can be found here
*Please note that the same claim form can be used to apply for Housing Benefit and Council Tax Support
If in doubt please do not hesitate to contact us