Guide to making a claim for Housing Benefit or Council Tax Support
We are currently receiving a high volume of telephone calls. Many of our services can be accessed online by registering for an account on MyServices. If after checking your account you still need assistance please contact us by email.
Housing Benefit and Council Tax Support are calculated by comparing how much money you have got coming in to how much money the Government says you need to live on. You can use online calculators to work out if you can apply for benefits and how much you might be able to get.
If you cannot find the answer to your questions on our website you can contact us for more help.
If you are elderly, disabled or unable to call in at our offices a member of our team can visit you at home to help complete the application forms and check any documents that are needed. Request a home visit.
Documents we need to support your claim
Please read here to find out the type of documents we require.
Other adults that live with you (non-dependants)
Adults that live with you in your property may affect your claim for Housing Benefit and Council Tax Support.
Please read here for further information
If you get Housing Benefit or Council Tax Support we may send you short forms during the year to ask you to confirm your current financial and household information. A member of our benefits team may also visit you to confirm your details. Failure to return either the form, or to not be available for a home visit could result in your claim being stopped.