Apply to join the Housing Register

Apply to Join the Housing Register

  1. How do I apply to join the Housing Register? – Click here to apply to join the Housing Register. You will need an email address to apply online. It is easy to set up an email address on websites such as Yahoo, Hotmail or Google. You can use the computers in the Council offices at Symington Building, Market Harborough or in your local library if you do not have a computer at home. If you are unable to use a computer at all and you to have no one to help you complete the application please contact the housing team. Please be aware that this is on an appointment-only basis and you may have to wait to be assisted in applying. If you do not have an email address you will not be able to look at properties to bid on.
  2. I already have an application how do I log in? - Click here to log into your account.You need the email address you used to apply and your password. You can click "forgotten password" if you need to reset it.
  3. How do I change my contact details? – log into your account - click on 3 lines on the top left hand side of the screen – click “edit your account info”. Note: this does not suspend your application
  4. How do I add another household member? – log into your account - click Housing Register - click View Social Housing Application – click Household – at the bottom of the screen left hand side - click Add+. Note: Ensure that you go through the Whole Form because there will be questions that need answering and all over 18’s have to sign the consent.
  5. How do I change my address? – log into your account - click Housing Register - click View Social Housing Application – current address. Note: after you have changed your address you may need to update the housing register section to make sure the information correctly relates to your new address. This may affect your housing need band.
  6. How do I submit a change in my circumstances? - log into your account - click Housing Register - click View Social Housing Application – click application form and then make changes to relevant section. Note: this suspends your application from being able to bid until the information is verified.
  7. How do I submit proofs or documents to support my need to move? - log into your account - click Housing Register - click View Social Housing Application – Click Things you need to supply - View documents required - upload documents
  8. How do I find out what my bed need/ band/ effective date is? - log into your account - click Housing Register - click View Social Housing Application – “view Need Assessment”
  9. How do I look at a letter I have received? – you will receive an email notification, you will be able to click the link in the email and log in to your account. There will be a notification on the homepage but you need to - click Housing Register - click View Social Housing Application – click Letters (there is an ! next to it if you have a letter you have not read). This is the same for “things you need to supply”.
  10. How do I Bid? – log in to your account and click Search For A Home
  11. How do I see property offers and how do I see and delete my current bids? - log into your account - click Housing Register - click View Social Housing Application – “My Bids”.
  12. How do I see appointments that are arranged for me? (meetings with a housing advisor eg: a PHP review) – log into your account - click Housing Register - click View Social Housing Application – appointments